Frequently Asked Questions
1What type of resin do you use? Is it safe?
Star Night Creative uses different resins for different items. All functional art pieces such as charcuterie boards and decorative trays use a resin that is FDA compliant and has been tested across worldwide standards and has passed every test for food contact.
2How do I care for my resin art piece?
Please find care instructions included with your purchase or here as well.
3What inspires you?
Hmmm...anything with sparkles, crystals, colours, waves….basically the inspiration changes from day to day and moment to moment…gotta keep things exciting right?
4What kinds of materials do you use?
We use a variety of materials, including resin, natural crystals, crushed glass, mica powders, natural stone pendants, metal chains, alcohol inks, acrylic paints, gold leaf and much more!
5Do you use real crystals?
Many of our pieces include real crystals and natural stones…in raw and polished forms. We absolutely love using quartz, ranging in colours from clear to rainbow aura.
6Are all pieces actually one-of-a-kind?
They sure are! Not one of our pieces are the same, something we are proud of. Even if we tried to replicate a piece, it would still be absolutely unique as resin sometimes has a mind of it’s own.
7Where do you operate?
Star Night Creative is proudly Canadian and operates from the beautiful West Coast of British Columbia. Thank you for supporting your local small business!!!
8What is the commission process?
Please visit our commission page here for all of the awesome details!
9How long do commissions take?
The exact timing on commission pieces depends on the commission schedule as well as the size/dynamic of your unique piece. We will give an timing estimate as well as updates to always keep you informed.
10Where do you ship to?
We ship to Canada and the United States, but will happily ship to any destination. Please contact us with your destination (should it not be in Canada/US) and we will get a specific quote/timing for your destination.
11How long does it take to process an order before it is shipped?
Orders are processed as quickly as possible, usually within 1-2 business days. Please allow up to 4 business days for orders to be shipped.
12How do you ship your packages?
We take the utmost care in preparing our pieces for transport, to ensure they arrive as safely as possible. We use a variety of items such as tissue, bubble wrap and more to protect your special pieces.
13How do you price your shipping?
Our shipping prices come directly from Canada Post or in some cases directly from an alternate shipping carrier. Shipping prices are based solely on weight, dimensions and shipping destinations. Star Night Creative does not add any extras to shipping costs. The only addition to a shipping cost would be insurance on items, should loss or damage occur through the shipping carrier.
14Do you send tracking information?
Tracking information is always sent, so that you can keep track of your package every step of the way!
15Will you update me with my order status?
Absolutely! We will let you know when we have received your order, when your order is being processed as well as send you the shipping confirmation and tracking information once your special package has been shipped.
16Do you accept returns/exchanges?
You can find details here for our return policy.
17My art arrived damaged, what next?
If your order has arrived damaged, we need to have photos of the box your order arrived in as well as photos of all of the damages. We will use these photos to determine the best course of action in order to make everything right.
18How can I display my art?
The sky is the limit! Art can be hung on walls, or can beautify a space by being free-standing on a shelf of display area. Trays and boards can be used as functional art or staged in a setting to draw attention bas a statement piece.
19Do you sell wholesale?
We are currently in the process of setting up wholesale purchasing accounts. Please contact us for inquiries.
20Do you have a storefront?
Star Night Creative sells primarily online as we do not have a storefront, but please feel free to contact us for a list of local vendors carrying our beautiful pieces.
If you don't see your question above don't hesitate to contact us.